Doc Systems Building- Problems & Challenges with Free Example

Question: Explain the problems and challenges existing in Doc Systems Billing.Inc. to develop as an organization. Answer: Introduction Doc system Billing Insurance Inc is a company that process billing paperwork in terms of insurance processing. The organization basically works for United States based small clinics. General physicians, cardiologists, physical therapists are having contract to the company for process billing through maze kind of network. Based on the provider contract the company charges its payment values. Billing Specialist The case study explains the case for redesigning a call center, for solving this issue senior director, organizational development consultant, medical insurance specialist, senior insurance consultant is having a meeting for finding the solution for the problems rose in the call center. In the case of the consideration of redesigning the call center, the main issue is related to the processing time of the payments (Benn, Dunphy Griffiths, 2014). The clients want the payments as soon as possible, so they send the billing request to the authority. The slow processing speed is the biggest problem regarding the payments. Except this issue, there are certain cases, which are very critical compared to the typical situations. So these cases need more time than the regular one (Pitta Franzak, 2013). This time, a requirement can cause loss of a client, and the client will not use the services of the insurance company, which will in terms harm the financial condition of the enterprise. Lack of employees and strategic processes are the main challenges of the insurance company. One insurance company is always concerned with the loyalty benefits from their clients (Albon, Iqba Pearson, 2016). The customers always need and want proper care from the authority in the insurance industry. The good performance of the administration makes the performance level high of the company. 2.0 Plan appropriate individual and group interventions for the issues in the Doc Systems Billing.IncIn Doc System Billing Inc. appropriate individual program and the different group, interventions are implemented. Many issues have occurred, which may destroy the total system (Maslach, Leiter Jackson, 2012). Five key people of the company basically took all the vital decisions regarding the future business benefits. They are the senior director, organization development consultant, medical insurance specialist, and senior insurance consultant. The company arranged a meeting to organizational developm ent engagement plan and plans for all subsequent team meetings (Parris Peachey, 2013). First of all redesigning of the total system is adopted to develop the overall program. The processing time of the scheme is feeble. Thus, they need to acquire a time improving the system. They should implement a quicker database implementation process to make the billing easy to the clients (Benn, Dunphy Griffiths, 2014). Thus they should obtain some quick safe and rapid transaction method.Secondly, every individual take place in the in the process are found to be very critical regarding success criteria. In order to mitigate this issue, they must include the most important metric of any system time management system.Thirdly as per the divided workload, the organization should arrange their needs and thus implement them respectively (Pitta Franzak, 2013).Fourthly, the contractual agreement should be mitigated as in this case some unusual number of patients only gets the higher priority than th e others. Some pending cases should be resolved in the new plan. The people working for the company should go through individual training and development programs.DocSystems Billing Inc Company possesses insurance paperwork in for small sized health care clinic organization. The company charges the flat level fee for the different bill and the percentage of the total contract with the providers (Maslach, Leiter Jackson, 2012). Along with this, around hundred number of people work at an outsourced call center. The work process has two relevant structures. These are old structure and new structure. In the old structure, the Jim is connected to Alex and Dana. Where Sic team is connected to Alex and Dana is connected to MIS team (Schneider, Ehrhart Macey, 2013). From the first client meeting and overall discussion, it is defined that several issues have occurred during the implementation of the plan (Parris Peachey, 2013). Jim asked Dave for facilitating a meeting in order to help th e company. The occurred issues are resolved with the following methods:The company wants to redesign the call center working process. The first problem is time management as the clients want their payment as early as possible (Maslach, Leiter Jackson, 2012). The company must obtain certain advanced technologies to overcome this.For the lower speed, the company is worried about losing its consumers. Thus, they should acquire friendly and quick services (Pitta Franzak, 2013).The organization has the contractual agreement with their processing timelines, but the biggest problem is the cases get escalated to the members of the group.The cases related to the company are remaining with the insurance, and less number of employees is another reasons. Thus, the Company must hire a great many people regarding working improvement. Conclusion From the above discussion it is defined that they need to form particular plan rather group interventions regarding corporate event. Suitable beneficial options that attract the customer more in the insurance industry must be incorporated. If the organization enables to resolve these issues then it will make a huge profit for Doc Systems Billing Inc. References Albon, S. P., Iqba, I., Pearson, M. L. (2016). 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